Press Releases in Hong Kong

E-voucher: 3 more service centers open for registration corrections

A shopper scans a QR code to redeem a shopping voucher at a mall in Hong Kong on Aug 1, 2021, as the first batch of HK$2,000 consumption vouchers were disbursed by the Hong Kong government. (BERTHA WANG / AFP)

Three additional service centers started operating on Monday to accept resubmissions of registrations from Consumption Voucher Scheme applicants who needed to submit additional information or clarify incorrect entries.

Financial Secretary Paul Chan Mo-po said the three centers are located at the General Post Office in Central, Wan Tau Tong Neighborhood Community Centre in Wan Tau Tong Estate, Tai Po, and Leung King Community Centre in Leung King Estate, Tuen Mun. They will operate until September 15.

The resubmission arrangement only applies to those who registered from July 4 to Aug 14 but whose applications were not processed due to lapses like inaccurate or incomplete information

Eligible registrants may resubmit their registrations in person or by a trusted person on or before September 15 at the Consumption Voucher Scheme Secretariat on 17/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Kowloon or at any of the three new service centers. All four locations provide the same services, and they are open from 9 am to 6 am, Monday to Saturday. 

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Applicants who are confirmed to be eligible for the program will receive the first voucher of HK$2,000 (US$260) on Oct 1.

Prior to submitting their paper registration form, applicants should ensure that the information is correct, and their Hong Kong identity card copy is attached. 

The resubmission arrangement only applies to those who registered from July 4 to Aug 14 but whose applications were not processed due to lapses like inaccurate or incomplete information. The arrangement does not apply to those who were confirmed to be ineligible or those who did not apply during the registration period.

Last week, less tech-savvy elderly residents who did not receive the first batch of voucher payments flocked to the Consumption Voucher Scheme Secretariat to resubmit their applications due to incorrect or missing information. 

READ MORE: HK consumption vouchers trigger surge in retail sales

“The first launch of the digital consumption voucher scheme faces the challenges of how to encourage elders to use digital channels,” Chan said in his blog.

“We will review and revise the execution of the consumption voucher scheme so that we can better accomplish the original intention of the scheme to benefit the whole society,” Chan noted.